高校毕业生到国际组织实习任职信息服务平台

Org. Setting and Reporting

This position is located in the Programme Management Section (PMS) of the Information and Communication Technology Services (ICTS) within the Division of Administration (DoA) of the United Nations Office at Geneva (UNOG). The incumbent reports to the Product Management Unit chief.

Responsibilities

Within limits of delegated authority and depending on location, the Information Systems Officer may be responsible for the following duties:

- Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, participates as a member of a development team with responsibility for major components of the more complex systems.

- Analyzes business processes, performs requirements analysis, and prepares Software requirements specification documents. Performs product quality control functions.

- Develops detailed system and other functional specifications and user documentation for major systems.

- Implements data models/databases, ETL processes and tools to integrate and store data from several sources.

- Provides specialized advice to users, analyzing users’ requirements and translating these into new applications; determines application systems integration and linkage issues. - Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.

- Develops and maintains computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.

- Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.

- Develops training materials, operating and user manuals; trains staff in assigned systems.

- Develops disaster recovery plans and ensures appropriate planning and training of those responsible.

- Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.

- Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.

- Facilitates communications between ITSD and its clients for good client relations. Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and ITSD, for either specific IT services or general technology support, including any charge back mechanisms.

- Handles all aspects of contract administration including establishment of service level agreements with vendors and chargeback policy for users.

- Provides guidance to, and may supervise staff members and consultants.

Competencies

- Professionalism: Knowledge of information technology/information management, particularly in systems analysis, database design and programming and ETL processes development. Knowledge of reporting and data visualization processes and tools. Knowledge of Agile project management framework. Knowledge of Microsoft cloud technologies (Office 365, SharePoint Online, Azure). Knowledge of several high level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems; good knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

- Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

- Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

- Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job - Specific Qualification

Certificate in Information Technology Infrastructure Libraries (ITIL) is desirable.

Certificate in Project Management is desirable.

Work Experience

A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required.

Experience with MS SQL or MySQL is desirable.

At least two years of experience in Agile project management is desirable.

At least 2 years of experience in business analysis is desirable.

Experience in creating data models and designing and developing ETL processes is desirable.

Experience in data analytics, monitoring and reporting is desirable.

Experience in .Net, PHP or Flutter development is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in both English and French is required. Knowledge of another UN official language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Appointment or assignment against this position is for an initial period of one year.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities.

Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position.